Interest at two percent (2%) per month will be charged on overdue accounts.
Customers who are overdue 60 days and they owe more than $200.00 will be dealt with as per the Arrears Management Policy.
If payment is not received by 60 days from the due date a Disconnection Notice will be delivered at the cost of $100.00 + GST. Disconnection notices may be delivered at Manager’s discretion due to customer circumstance or as per customer contract. Notice shall be a minimum of 48 hours. Information on the notice shall include: Distributor Contact numbers, Alberta Supports Contact Center, fee to reinstate service if shut off.
Send email or phone message to accounts who meet criteria for hand delivered disconnection notices. Email message: “DISCONNECTION NOTICE (Your Pembina River Natural Gas Co-op Ltd. Account is in arrears and subject to an overdue notice delivered to your residence. Please contact office at 780-954-3933. Thank you)”
Pembina River will charge $100 disconnect fee for all disconnect notices issued no matter how they are delivered.
Payment arrangements can be made with collections administrator or at the Manager’s discretion.
If gas is shut off a caveat will be applied to property and fee will be charged to the account.
Pembina River Natural Gas Co-op Ltd considers a payment of 51% of overdue amount a valid attempt.
A $200+ gst reconnection fee will be applied upon reconnecting meter after payment has been made.
If gas has been shut off for non- payment a Security deposit of a MINIMUM of $300.00 or up to 1/3 of previous year’s consumption, at current pricing, is required at the Collections Personnel or Managers discretion. No interest will be paid on a security deposit.
All overdue accounts are susceptible to caveats being registered as per the Collections Administrator or at the Manager’s discretion
Customers who have had their meter removed due to nonpayment will be sent a Removal of Services letter – via registered mail only.
Customers in arrears may be turned over to collections. Customers in arrears to the point where we are obliged to use a collection service are to be advised that these legal costs may be added to their account.
Once an account has been sent to collections, after 12 months of non-payment it is transferred to bad debt.
Invoices that have not been paid after 90 days will be applied to a customers’ most current gas bill. Customers may opt to have the invoice applied to their bill before the 90 days at their discretion.
Properties in Receivership – Properties in receivership status with an outstanding overdue balance will be charged a non-refundable $500 Admin fee to switch account with either a $300 refundable security deposit or a letter of guarantee. The new account holder will assume responsibility for gas services and ensure all bills are paid by the due date and meter reads are submitted on time.
Inactive account – is an account where the member has not been in contact, in any form, with a Pembina River Natural Gas Co-op Ltd agent example.) No reads or payment for 90 days.
Regardless of the amount owing a Pembina River Natural Gas Co-op Ltd will leave a door hanger indicating that the member has 5 business days to get in contact with Pembina River Natural Gas Co-op Ltd. If no contact is made the service will be treated as abandoned and will be handled as per abandonment policy.
Abandonment Policy – When a current customer account has become inactive for 3 months or more and a Pembina River Natural Gas Co-op Ltd Serviceman has done a property assessment to confirm property looks vacant to immediately proceed with:
-meter disconnect (if arrears are noted on account)
-caveat
-registered letter with removal of services & maintenance idle contract
-collections
Moneys collected as a security deposit may not be returned. Moneys will be used to cover the fees Pembina River Natural Gas Co-op Ltd incurs through the Arrears Management process.